Refund Policy

At Vela Rose, we want you to be completely satisfied with your purchase. Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we regret that we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as when you received it, including the original packaging.

Non-returnable Items

Certain items are not eligible for return:

  • Items not in their original condition
  • Items damaged or missing parts not due to our error
  • Items returned more than 30 days after delivery

Return Process

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

For return inquiries, please contact us at info@velarose.store.

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for the refund to be officially posted.
  3. Contact your bank, as processing time can vary.

If you have completed these steps and still have not received your refund, please contact us at info@velarose.store.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@velarose.store.

Shipping for Returns

To return your product, please contact us at info@velarose.store for further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

Order cancellations are only eligible within 24 hours of placing your order.

If you have any questions or need assistance, please do not hesitate to reach out to our friendly customer service team at info@velarose.store.